Frequently Asked Questions
Everything you need to know about shopping with Myhalos
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Which payment methods do you accept?
Myhalos accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to customs fees and longer transit times depending on the destination.
How can I track my package?
Once your order is shipped, you can track it through the link provided in your shipping confirmation email or by logging into your account on our website.
What should I do if my item arrives damaged?
We apologize for the inconvenience. Please contact our support team within 48 hours of delivery with photos of the damage, and we will arrange a replacement at no extra cost.